Level 4 Retail Manager Click here to download flyer

Qualification

Retail

Level

Duration

12-15 months

Role Profile

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills. Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business. Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.

What you will learn

Leading a high performing team

Recruiting, retaining and developing people

Sales and promotion

Customer service

Effective communication methods

Product and service knowledge

Branding and Marketing

Stock Management

Merchandising

Operating technology

Progression

Progression from this apprenticeship would be into a Retail Store Manager, Senior Retail Manager, or Area Manager position.

End-point assessment - What is this?

End-point assessment is a new way of assuring quality in the apprenticeship system. It replaces the existing model of continuous assessment resulting in qualifications.

Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation.

Retail Manager End Point Assessment consists of:

Written exam

Retail business project

Professional discussion