Our Policies and Procedures 

Dignity Policy  
Equality & Diversity Statement 
Subject Access Request 
Admissions Policy 
Advanced Learner Loan Policy 
Reasonable Adjustments Policy 
Health & Safety Policy Statement 
Safeguarding/Prevent & Child Protection Policy 
Remote Learning During Pandemic 
Subcontractor Fees 17-18 
Subcontractor Fees 18-19 
Positive Behaviour Policy 
Partnerships Fees and Policy 
Data Protection Policy 
Data Retention Policy 
Privacy Policy  
Appeals Policy & Procedure 

Appeals, Complaints or Feedback 

Appeals are in place if a learner is dissatisfied with an assessment decision made by their Trainer or Awarding body - the appeal is based on the assessment process, i.e. planning, assessment of work, feedback or progression). A complaint is very different to an appeal - it is classified as an "expression of dissatisfaction" concerning Fareport Training or it's staff members behaviour or conduct. To make an appeal or a complaint, please read through our policy above and follow the stages detailed. 
Constructive feedback is always welcome at Fareport Training as we seek to grow and improve our training provision. Learners and employers can 'have their say' using the following email address - haveyoursay@fareport.co.uk. Please feel free to email us any praise or constructive areas for improvement to ensure our training provision is consistently meeting the demands of the industry as well as personalised learning and development needs. 


Protecting our learners' welfare 
Safeguarding health & well-being is very important to us at Fareport. If you have any concerns for yourself, another learner or as an employer then please speak to or e-mail our Director of Operations, as soon as you can. Alternatively you can contact our confidential helpline safeguarding@fareport.co.uk  

Contact our free helpline 

For free and impartial information, advice and guidance on any Equality, Diversity or Employment issues, please contact our Associates Vlexible HR through the email helpline. 
Westfield House 
PO16 0DH 
01329 825805 
For Learners / Apprentices - info@fareport.co.uk 
Opening hours 
Monday - Friday: 8am - 4pm 


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