Learning and Skills Mentor Level 4 Click here to download flyer 


Learning and Skills Mentor 



14-16 months 
Retail apprentices in a Supermarket


Role Profile 

Learning and Skills Mentors support the development of learners’ knowledge, skills and behaviours throughout their programme, particularly in applying theoretical learning in practical work environments (and usually on a one to one, or small group basis). They give practical, technical and/or pastoral support and guidance. 
This course is aimed at those working in medium to large employers to advise, guide and supervise learners of all ages, and all levels, to develop within a new work role. These learners may be, for example, apprentices, trainees or new recruits (ranging from young entrants, to new CEOs). 
In this role a learner should work with providers and colleagues to plan and implement structured learning and relevant work experience, review learners’ progress and evidence achievement, and liaise with relevant colleagues to support learners’ action plans. 
What you will learn: 
Effective practice in providing vocational/pastoral advice and guidance  
Effective questioning, active listening and assertiveness techniques 
Learning programme requirements and planning contextualised learning 
Roles of assessors, coaches or teachers in providing practical help with assessment processes 
Who needs to be kept informed of issues impacting the learner’s wellbeing and progress 
The mentor’s role in the learner’s development 
Organisational and legal requirements for recording, storing and sharing information 
The roles of workplace and education provider colleagues who contribute to learners fulfilling their action plans 
How learners may become physically or psychologically at risk, and channels for reporting concerns 
Opportunities for continuing professional development 
Quality assurance requirements relating to the mentoring environment 

End-point assessment – What is this? 

End-point assessment is a new way of assuring quality in the apprenticeship system. It replaces the existing model of continuous assessment resulting in qualifications. 
Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation. 
Learning and Skills Mentor End Point Assessment consists of: 
Learner Mentor Observation followed by Question and Answer 
Professional Discussion underpinned by a Portfolio of Evidence 

Next Steps 

For more information on Apprenticeships or to apply for an apprenticeship, please contact the Business Development Team on; 
01329 825805 
Westfield House 
PO16 0DH 
01329 825805 
For Learners / Apprentices - info@fareport.co.uk 
Opening hours 
Monday - Friday: 8am - 4pm 


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