Healthcare Support Worker Level 2

The Healthcare support workers qualification is ideal for those that work as part of a team providing high quality and compassionate care to individuals. Healthcare Support Workers deliver high-quality, compassionate, person-centred care tailored to individual needs. For employers, this role supports consistent monitoring of comfort, wellbeing, and progress, helping to ensure safe, responsive care across a range of healthcare settings.

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Course Overview

The Healthcare support workers qualification is ideal for those that work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties such as, monitoring an individual’s conditions, checking on their overall progress, comfort and wellbeing. To successfully achieve this qualification you will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during
and/or after those activities in line with their care plan. You will also carry out non-clinical duties. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner.

They support individuals with their daily activities including eating, drinking, washing, dressing or going to the toilet. They carry out clinical activities such as measuring and monitoring blood pressure, temperature or weight, checking wounds or applying dressings. They prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. They will also carry out non-clinical duties such as handling enquiries and signposting or escorting people, keeping records, making beds, tidying the work area, returning or cleaning equipment used during a clinical activity.

8 months +EPA

Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation.

End Point Assessment consists of:

Multiple Choice Test
Observation of Practice
Evidence Portfolio and Interview

Fully funded through the Apprenticeship Levy or 95% government-funded for eligible employers, with minimal contribution required.

Candidates should already be working as in a clinical role. You will carry out well-defined routine clinical duties such as, monitoring an individual’s conditions, checking on their overall progress, comfort and wellbeing.

Candidates must undertake the Enhanced Disclosure and Barring Service check. The Care Certificate must be achieved as part of the Apprenticeship Standard.

Employers may also provide additional entry criteria.

Learners aged 18 who do not have exemptions will still be required to achieve Level 2 Functional Skills.

Learners over 19 will have the option to either opt in or out of Functional Skills training and examinations. For those who choose to opt out, Fareport remains committed to supporting all learners in developing their literacy and numeracy skills by embedding these essential topics within the curriculum and assessments of the apprenticeship.

To be eligible for an Apprenticeship you (or the apprentice) must:

Be living and working in England
Be 16 years old or above
Have the legal right to work in the UK
Have maintained UK residency for the last 3 years
Be employed in a real job; they may be an existing employee or a new hire
Work towards achieving an approved apprenticeship standard or framework
Work at least 30 hours a week
Be able to commit to the apprenticeship and its requirements
Not hold a prior qualification at the same or higher level in the same subject area
Not undertake or benefit from DfE funding during their apprenticeship programme, including Student Loans.
Have apprenticeship training and employment that lasts at least 12 months.

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Knowledge, Skills & Behaviours

Knowledge (K) – The theoretical understanding an apprentice needs to perform their role effectively. This includes industry-specific principles, regulations, and best practices.

K1: The legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
K2: The scope of practice, limitations of own competence and who to ask for support
K3: The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice
K4: The principles of a ‘duty of care’ and ‘safeguarding’, including the signs and types of abuse and ways to reduce the risk of abuse
K5: The signs and symptoms that an individual is in pain, distress or discomfort
K6: The signs and symptoms that an individual’s health and wellbeing is changing and ways to report changes
K7: Techniques and principles to perform basic life support
K8: The physiological states, their normal ranges and the correct tools or equipment used to measure them
K9: The importance of prescribed medication and the limitations of own role in relation to medication
K10: The principles of hydration, nutrition and food safety
K11: The activities of daily living and ways to support individuals in developing and maintaining their independence in carrying out these activities
K12: Local systems to order and manage supplies and stocks
K13: Methods to safely clean and dispose of materials and equipment, including ways to handle hazardous materials and substances
K14: Local systems to manage appointments, including IT and telephone systems, how and where to sign-post individuals
K15: Communication techniques to maximise understanding including for individuals with specific communication needs or wishes
K16: The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs
K17: The principles of health promotion, availability of services to support individuals with lifestyle choices and how referrals can be made if required
K18: Ways to record and store information securely and in line with national and local policy and legislation, including the safe use of technology
K19: The principles and organisational policies for confidentiality, duty of confidence and disclosure
K20: The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of Personal Protective Equipment (PPE)
K21: The health and safety legislation, the principles of safe moving and handling of equipment and other objects and assistance of individuals
K22: The meaning of ‘risk’ in the workplace, ways to identify and raise concerns and own responsibilities in relation to incidents, errors and near misses
K23: The principles of continuing personal development and the local arrangements for appraisal and supervision
K24: The principles of the ‘Care Certificate’
K25: The principles of reflective practice
K26: The principles of ‘quality improvement’
K27: Ways to source evidence to support improvement in the workplace

More information on the Standard is available here.

Skills (S) – The practical abilities developed through training and hands-on experience. These are the technical and transferable skills required for the job.

S1: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role
S2: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed
S3: Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent
S4: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm
S5: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing
S6: Recognise and respond to changes in individuals’ health and wellbeing
S7: Perform basic life support
S8: Undertake physiological measurements, selecting and using the correct tools or equipment
S9: Assist the registered practitioner in encouraging individuals to take or use their prescribed medication
S10: Promote access to fluids and nutrition in line with an individual’s care plan
S11: Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care
S12: Contribute to the storage of supplies and equipment
S13: Contribute to the cleaning, disinfecting and disposal of materials and equipment
S14: Support others with appointments, enquiries and referrals
S15: Communicate with individuals using techniques designed to facilitate understanding
S16: Recognise and respond to limitations in an individual’s mental capacity
S17: Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices
S18: Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology
S19: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality
S20: Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE)
S21: Move and handle equipment or other items safely and assist individuals
S22: Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace
S23: Participate in appraisal and supervision to support ongoing personal development
S24: Participate in training and development activities including the Care Certificate Standards
S25: Reflect on own practice
S26: Contribute to improvement activities in the workplace, for example collecting and logging data for audit
S27: Use evidence to make suggestions for improving practice

Behaviours (B) – The professional attitudes and values expected in the workplace. These include teamwork, adaptability, problem-solving, and ethical responsibility.

B1: Treat people with dignity
B2: Show respect and empathy for those you work with
B3: Be adaptable, reliable and consistent

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Frequently Asked Questions

Off-the-job training is a mandatory requirement for all apprenticeships in the UK. It ensures that apprentices develop the Knowledge, Skills, and Behaviours (KSBs) outlined in their apprenticeship standard, beyond their day-to-day work duties.

How Much Off-the-Job Training is Required?
Apprentices must spend the equivalent of 6 hours per week on off-the-job training, which must take place during their normal working hours. This structured learning approach is designed to enhance their professional development and directly relate to their apprenticeship programme.

What Activities Count as Off-the-Job Training?
Off-the-job training can be delivered in various ways, including:
✔ Training sessions with Fareport – workshops, workbooks, online learning, and assignments
✔ Employer-led training – mentoring, job shadowing, and workplace projects
✔ Industry-related learning – attending relevant seminars, courses, or training events

This training can take place at the apprentice’s usual workplace or offsite, but it must always be completed within their normal working hours.

How is Off-the-Job Training Planned?
At Fareport Training, we work closely with employers and apprentices to plan and document off-the-job training within the Training Agreement. This ensures a structured learning journey that aligns with business needs while meeting apprenticeship requirements.

By dedicating time to off-the-job training, apprentices gain valuable knowledge and experience, helping them develop professionally and contribute more effectively to their workplace.

Fareport Training is an Ofsted ‘Good’ work-based training provider, delivering apprenticeships and commercial training to employers aiming to enhance their workforce’s skills and qualifications (indeed.com).

Established in 1981, Fareport has a longstanding reputation for high-quality training across various sectors.

Benefits of Partnering with Fareport:

Enhanced Skills and Productivity: Employers have reported that apprenticeships through Fareport help develop relevant skills, improve productivity, and enhance the quality of products or services.

Comprehensive Support: Fareport collaborates closely with employers to design high-quality teaching sessions tailored to business requirements, ensuring that apprentices gain substantial new knowledge, skills, and behaviors applicable to their roles (files.ofsted.gov.uk).

Employee Development and Retention: By investing in apprenticeships, employers can grow their own talent, leading to improved employee morale and loyalty.

Collaborating with Fareport Training enables organisations to effectively upskill their workforce, fostering growth and maintaining a competitive edge in their respective industries.

Yes, Fareport Training operate across all of England. You can undertake your training at your workplace and live online with our trainers.

An apprenticeship in the UK is a paid position that combines practical on-the-job training with academic learning, leading to nationally recognised qualifications. Typically, apprentices spend around 20% of their working hours on classroom, 1-2-1 or individual learning, while the remainder is dedicated to hands-on work experience. This structure allows individuals to earn a salary while gaining valuable skills and credentials in their chosen field. Apprenticeships are for new employees as well as existing employees.

A career in Health and Social Care offers diverse opportunities and the change to make a meaningful impact. Learners secure roles as care and home workers, nursing auxiliaries, senior care workers, and care managers.

The sector is in high demand, with an estimated need for 500,000 additional workers by 2040, driven by an ageing population and evolving healthcare needs.
Health and Social Care is a rewarding and growing field, providing fulfilling career paths for those passionate about supporting others.

No, you are only eligible to study our courses if you are living or working in England and meet all our eligibility criteria.

As of November 2025, the UK apprentice minimum wage is £7.55 per hour for apprentices under 19 or in their first year.

Apprentices are entitled to the apprentice rate if they’re either:

Aged under 19
Aged 19 or over and in the first year of their apprenticeship

Apprentices are entitled to the minimum wage for their age if they both aged 19 or over and have completed the first year of their apprenticeship.

Apprenticeships in the UK offer a multitude of benefits for both individuals and employers.

For Individuals:
Earning While Learning: Apprentices receive a salary during their training, allowing them to gain work experience without incurring student debt (Moneyhelper).
Nationally Recognised Qualifications: Completing an apprenticeship provides credentials that are respected across industries, enhancing employability (MKCollege.ac.uk).
Practical Experience: Apprentices develop hands-on skills in real-world settings, making them valuable assets to employers (Apprenticeships.gov.uk).
Career Advancement: Many apprentices secure permanent positions post-training, with opportunities for further education and career progression (MKCollege.ac.uk).

For Employers:
Cost-Effective Recruitment: Apprenticeships can reduce hiring expenses by developing talent internally (FDMGroup.com).
Enhanced Employee Retention: Investing in apprenticeships often leads to higher staff loyalty and job satisfaction (Apprenticeships.gov.uk).
Addressing Skill Shortages: Tailored training ensures employees possess skills aligned with business needs (FDMGroup.com).
Diversity and Inclusion: Apprenticeships promote a varied workforce, enriching company culture and perspectives (Apprenticeships.gov.uk).

Overall, apprenticeships serve as a strategic approach to workforce development, benefiting both the apprentice and the employer.

Why Learn with Fareport Training?

Established in 1983, we’ve been helping people & businesses grow for over 40 years.

40+ Years’ Experience

Ranked in the top 25% of training providers inspected in England by Ofsted. Trusted by employers, councils & learners alike for over 40 years.

Expert Trainers

Our trainers are highly experienced professionals who bring real subject-based knowledge & skills to every session.

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We don’t just train you – with some of our courses we help you find work with CV support, interview coaching, and employer connections.

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