Adult Care Worker Level 2

Adult Care Workers are essential frontline professionals who support adults to live safely, independently, and with choice. For employers, this programme develops staff with the right values, behaviours, and skills to deliver high-quality, compassionate, person-centred care. To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges.

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Course Overview

As a trainer, I often speak to people who are passionate about helping others but are unsure whether an apprenticeship is the right next step for them. The Level 2 Adult Care Worker Apprenticeship is an ideal option for those who are new to care, looking to build their confidence, or want to develop their knowledge while continuing to work. It provides a practical route into the care sector, allowing for learning on the job while gaining a nationally recognised qualification that supports an employee’s day-to-day role.”
– Jodie Clark, Apprenticeship Manager and Health and Social Care expert

Throughout the programme, learners will develop their understanding of key areas such as safeguarding, person-centred care, communication, health and safety, infection prevention and control, and supporting individuals with dignity and respect. The programme is designed to fit around their role, combining workplace learning with regular support from a dedicated trainer who will help them apply their learning in practice. As your team member’s confidence and skills grow, the qualification can also open the door to further development opportunities, including progression to the Level 3 Lead Adult Care Worker Apprenticeship and other specialist qualifications within the health and social care sector, helping them to build a rewarding long-term career in care.

All learners will complete a Level 2 Diploma in Care as part of their apprenticeship. To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges.

Job roles are varied and determined by and relevant to the type of the service being provided and the person supported. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

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Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation.

Adult Care End Point Assessment consists of:

Knowledge test
Professional Discussion

Fully funded through the Apprenticeship Levy or 95% government-funded for eligible employers, with minimal contribution required.

Candidates should already be working as a frontline member of staff within the Adult
care sector. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings. This standard covers both Adult Care Workers and Personal Assistants. Personal assistants do the same job as an Adult Care Worker and work directly for one individual usually within their own home. Working with people, feeling passionate about supporting and enabling them to live a more independent and fulfilling life is a rewarding and worthwhile job that provides excellent career opportunities.

Candidates must undertake the Enhanced Disclosure and Barring Service check. The Care Certificate must be achieved as part of the Apprenticeship Standard.

Employers may also provide additional entry criteria.

Learners aged 18 who do not have exemptions will still be required to achieve Level 2 Functional Skills.

Learners over 19 will have the option to either opt in or out of Functional Skills training and examinations. For those who choose to opt out, Fareport remains committed to supporting all learners in developing their literacy and numeracy skills by embedding these essential topics within the curriculum and assessments of the apprenticeship.

To be eligible for an Apprenticeship you (or the apprentice) must:

Be living and working in England
Be 16 years old or above
Have the legal right to work in the UK
Have maintained UK residency for the last 3 years
Be employed in a real job; they may be an existing employee or a new hire
Work towards achieving an approved apprenticeship standard or framework
Work at least 30 hours a week
Be able to commit to the apprenticeship and its requirements
Not hold a prior qualification at the same or higher level in the same subject area
Not undertake or benefit from DfE funding during their apprenticeship programme, including Student Loans.
Have apprenticeship training and employment that lasts at least 12 months.

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Knowledge, Skills & Behaviours

Knowledge (K) – The theoretical understanding an apprentice needs to perform their role effectively. This includes industry-specific principles, regulations, and best practices.

The tasks and responsibilities of the job role relevant to the context of the service in which they are working. This could include supporting with social activities, monitoring health, assisting with eating, mobility and personal care
Professional boundaries and limits of their training and expertise
Relevant statutory standards and codes of practice for their role
What the ‘duty of care’ is in practice
How to contribute towards the development and creation of a care plan underpinned by the individuals preferences in regard to the way they want to be supported
How to identify, respond to and escalate changes to physical, social, and emotional needs of individuals
How to access, follow and be compliant with regulations and organisational policies and procedures
How to support and enable individuals to achieve their personal aims and goals
What dignity means in how to work with individuals and others
The importance of respecting diversity and treating everyone equally
The barriers to communication
The impact of non-verbal communication
The importance of active listening
How the way they communicate can affect others
About different forms of communication e.g. signing, communication boards
How to find out the best way to communicate with the individual they are supporting
How to make sure confidential information is kept safe
What abuse is and what to do when they have concerns someone is being abused
The national and local strategies for safeguarding and protection from abuse
What to do when receiving comments and complaints
How to recognise unsafe practices in the workplace
The importance and process of whistleblowing
How to address any dilemmas they may face between a person’s rights and their safety
The health and safety responsibilities of self, employer and workers
How to keep safe in the work environment
What to do when there is an accident or sudden illness
What to do with hazardous substances
How to promote fire safety
How to reduce the spread of infection
What a risk assessment is and how it can be used to promote person-centred care safely
What a professional relationship is with the person being supported and colleagues
How to work together with other people and organisations in the interest of the person being supported
How to be actively involved in their personal development plan
The importance of excellent core skills in writing, numbers and information technology
What to do to develop, sustain and exhibit a positive attitude and personal resilience
Where and how to access specialist knowledge when needed to support performance of the job role

More information on the Standard is available here.

Skills (S) – The practical abilities developed through training and hands-on experience. These are the technical and transferable skills required for the job.

Support individuals they are working with according to their personal
care/support plan
Ask for help from an appropriate person when not confident or skilled in any aspect of their role
Provide individuals with information to enable them to have a choice about the way they are supported
Encourage individuals to participate in the way their care and support is delivered
Ensure the individual knows what they are agreeing to regarding the way in which they are supported
Contribute to the on-going development of care/support plans for the individual they support
Support individuals with cognitive, physical or sensory impairments
Ensure dignity is at the centre of all work with the individuals they support, their families, carers and advocates
Demonstrate all work is person centred, accommodating the individual’s needs, wishes and preferences
Demonstrate empathy (understanding and compassion) for individuals they support
Demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs
Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates
Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes
Identify and take steps to reduce environmental barriers to communication
Demonstrate they can check for understanding
Write clearly and concisely in records and reports
Keep information safe and confidential according to agreed ways of working
Recognise potential signs of different forms of abuse
Respond to concerns of abuse according to agreed ways of working
Recognise, report and challenge unsafe practices
Promote the health and wellbeing of the individual they support
Move people and objects safely
Demonstrate how to reduce the spread of infection, including use of best practice in hand hygiene
Demonstrate the promotion of healthy eating and wellbeing by ensuring individuals have access to fluids, food and nutrition
Demonstrate how to keep people, buildings and themselves safe and secure
Carry out fire safety procedures when required
Use risk assessments to support individuals safely
Recognise symptoms of cognitive impairment, e.g. Dementia, learning disabilities and mental health
Monitor and report changes in health and wellbeing for individuals they support
Reflect on your own work practices
Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology
Demonstrate their contribution to their development plan
Demonstrate ability to work in partnership with others to support the individual
Identify sources of support when conflicts arise with other people or organisations
Demonstrate they can work within safe, clear professional boundaries
Show they can access and apply additional skills required to perform the specific job role competently

Behaviours (B) – The professional attitudes and values expected in the workplace. These include teamwork, adaptability, problem-solving, and ethical responsibility.

Care – is caring consistently and enough about individuals to make a positive difference to their lives
Compassion – is delivering care and support with kindness, consideration, dignity, empathy and respect
Courage – is doing the right thing for people and speaking up if the individual they support is at risk
Communication – good communication is central to successful caring relationships and effective team working
Competence – is applying knowledge and skills to provide high quality care and support
Commitment – to improving the experience of people who need care and support ensuring it is person centred

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Frequently Asked Questions

Off-the-job training is a mandatory requirement for all apprenticeships in the UK. It ensures that apprentices develop the Knowledge, Skills, and Behaviours (KSBs) outlined in their apprenticeship standard, beyond their day-to-day work duties.

How Much Off-the-Job Training is Required?
Apprentices must spend the equivalent of 6 hours per week on off-the-job training, which must take place during their normal working hours. This structured learning approach is designed to enhance their professional development and directly relate to their apprenticeship programme.

What Activities Count as Off-the-Job Training?
Off-the-job training can be delivered in various ways, including:
✔ Training sessions with Fareport – workshops, workbooks, online learning, and assignments
✔ Employer-led training – mentoring, job shadowing, and workplace projects
✔ Industry-related learning – attending relevant seminars, courses, or training events

This training can take place at the apprentice’s usual workplace or offsite, but it must always be completed within their normal working hours.

How is Off-the-Job Training Planned?
At Fareport Training, we work closely with employers and apprentices to plan and document off-the-job training within the Training Agreement. This ensures a structured learning journey that aligns with business needs while meeting apprenticeship requirements.

By dedicating time to off-the-job training, apprentices gain valuable knowledge and experience, helping them develop professionally and contribute more effectively to their workplace.

Fareport Training is an Ofsted ‘Good’ work-based training provider, delivering apprenticeships and commercial training to employers aiming to enhance their workforce’s skills and qualifications (indeed.com).

Established in 1981, Fareport has a longstanding reputation for high-quality training across various sectors.

Benefits of Partnering with Fareport:

Enhanced Skills and Productivity: Employers have reported that apprenticeships through Fareport help develop relevant skills, improve productivity, and enhance the quality of products or services.

Comprehensive Support: Fareport collaborates closely with employers to design high-quality teaching sessions tailored to business requirements, ensuring that apprentices gain substantial new knowledge, skills, and behaviors applicable to their roles (files.ofsted.gov.uk).

Employee Development and Retention: By investing in apprenticeships, employers can grow their own talent, leading to improved employee morale and loyalty.

Collaborating with Fareport Training enables organisations to effectively upskill their workforce, fostering growth and maintaining a competitive edge in their respective industries.

Yes, Fareport Training operate across all of England. You can undertake your training at your workplace and live online with our trainers.

An apprenticeship in the UK is a paid position that combines practical on-the-job training with academic learning, leading to nationally recognised qualifications. Typically, apprentices spend around 20% of their working hours on classroom, 1-2-1 or individual learning, while the remainder is dedicated to hands-on work experience. This structure allows individuals to earn a salary while gaining valuable skills and credentials in their chosen field. Apprenticeships are for new employees as well as existing employees.

A career in Health and Social Care offers diverse opportunities and the change to make a meaningful impact. Learners secure roles as care and home workers, nursing auxiliaries, senior care workers, and care managers.

The sector is in high demand, with an estimated need for 500,000 additional workers by 2040, driven by an ageing population and evolving healthcare needs.
Health and Social Care is a rewarding and growing field, providing fulfilling career paths for those passionate about supporting others.

No, you are only eligible to study our courses if you are living or working in England and meet all our eligibility criteria.

As of November 2025, the UK apprentice minimum wage is £7.55 per hour for apprentices under 19 or in their first year.

Apprentices are entitled to the apprentice rate if they’re either:

Aged under 19
Aged 19 or over and in the first year of their apprenticeship

Apprentices are entitled to the minimum wage for their age if they both aged 19 or over and have completed the first year of their apprenticeship.

Apprenticeships in the UK offer a multitude of benefits for both individuals and employers.

For Individuals:
Earning While Learning: Apprentices receive a salary during their training, allowing them to gain work experience without incurring student debt (Moneyhelper).
Nationally Recognised Qualifications: Completing an apprenticeship provides credentials that are respected across industries, enhancing employability (MKCollege.ac.uk).
Practical Experience: Apprentices develop hands-on skills in real-world settings, making them valuable assets to employers (Apprenticeships.gov.uk).
Career Advancement: Many apprentices secure permanent positions post-training, with opportunities for further education and career progression (MKCollege.ac.uk).

For Employers:
Cost-Effective Recruitment: Apprenticeships can reduce hiring expenses by developing talent internally (FDMGroup.com).
Enhanced Employee Retention: Investing in apprenticeships often leads to higher staff loyalty and job satisfaction (Apprenticeships.gov.uk).
Addressing Skill Shortages: Tailored training ensures employees possess skills aligned with business needs (FDMGroup.com).
Diversity and Inclusion: Apprenticeships promote a varied workforce, enriching company culture and perspectives (Apprenticeships.gov.uk).

Overall, apprenticeships serve as a strategic approach to workforce development, benefiting both the apprentice and the employer.

Why Learn with Fareport Training?

Established in 1983, we’ve been helping people & businesses grow for over 40 years.

40+ Years’ Experience

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Expert Trainers

Our trainers are highly experienced professionals who bring real subject-based knowledge & skills to every session.

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We don’t just train you – with some of our courses we help you find work with CV support, interview coaching, and employer connections.

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