Administration Assistant Level 2

Develop confident, organised administration professionals who help your business run efficiently. The Administration Assistant Level 2 Apprenticeship provides young employees with the practical workplace skills needed to support day to day business operations. Handling information securely, communicating professionally and using digital systems, apprentices develop the knowledge and confidence to become valuable members of any team.

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Course Overview

The Administration Assistant Level 2 Apprenticeship has been developed for employers looking to recruit or develop young people in administrative roles. Learners gain practical workplace experience while building the knowledge, skills and behaviours required to support business operations confidently and professionally.

Throughout the programme, apprentices develop essential workplace skills including communication, organisation, digital administration and information management, helping them become productive members of your team from the very beginning.

12 months + EPA

End point assessment or “EPA” has been created to assess the knowledge, skills and behaviours gained throughout the qualification. EPA is conducted by an external independent body chosen by the employer.

EPA offers the chance to showcase your skills and be awarded a grade that reflects your performance.

The End Point Assessment is designed to assess occupational competence and includes:

  • Practical assessment
  • Professional discussion supported by evidence from the apprenticeship

Fully funded through the Apprenticeship Levy or 95% government-funded for eligible employers, with minimal contribution required.

This programme is only available for employers enrolling an employee under 25.

This programme is designed for employers who want to recruit or develop young employees in administration roles.

Typical job roles include:

  • Administration Assistant
  • Office Assistant
  • Receptionist
  • Clerical Assistant
  • Administrative Support Assistant
  • Records Assistant
  • Business Support Assistant

It is suitable for employees who support the day to day running of a business by organising information, communicating with colleagues and customers, maintaining records and providing general office support.

Learners aged 18 who do not have exemptions will still be required to achieve Level 2 Functional Skills.

Learners over 19 will have the option to either opt in or out of Functional Skills training and examinations. For those who choose to opt out, Fareport remains committed to supporting all learners in developing their literacy and numeracy skills by embedding these essential topics within the curriculum and assessments of the apprenticeship.

To be eligible for an Apprenticeship you (or the apprentice) must:

  • Be living and working in England
  • Be 16-24 years old
  • Have the legal right to work in the UK
  • Have maintained UK residency for the last 3 years
  • Be employed in a real job; they may be an existing employee or a new hire
  • Work towards achieving an approved apprenticeship standard or framework
  • Work at least 30 hours a week
  • Be able to commit to the apprenticeship and its requirements
  • Not hold a prior qualification at the same or higher level in the same subject area
  • Not undertake or benefit from DfE funding during their apprenticeship programme, including Student Loans.
  • Have apprenticeship training and employment that lasts at least 12 months.
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Knowledge, Skills & Behaviours

Knowledge (K) – The theoretical understanding an apprentice needs to perform their role effectively. This includes industry-specific principles, regulations, and best practices.

  • K1: Industry regulations, codes of practice, organisational policies, workplace practices, confidentiality, licences and legal requirements that might affect the organisation such as social media guidelines, security threats, data protection and GDPR.
  • K2: How organisation structure, vision and function affect the role.
  • K3: The role, responsibilities and impact this has on deliverables, stakeholders and key performance indicators.
  • K4: The sector landscape and its impact on the organisation and role for example technology, finance or compliance.
  • K5: Principles of corporate social responsibility (CSR) and ethics relating to the role.
  • K6: Approaches to diversity, equity, inclusion and the impact on stakeholders and organisational activity.
  • K7: The impact of sustainability and environmental good practice on organisational activity.
  • K8: Software packages and their technical applications such as databases, spreadsheets presentation and communication tools.
  • K9: Principles of information and data retrieval, maintaining records and respecting confidentiality, in line with organisational policies and legislation.
  • K10: Principles of working safely, such as online, on site, venues and organisational premises, to meet requirements.
  • K11: Principles of data and information handling and storage including the importance of retention dates, systematic storage, backing-up and filing structure.
  • K12: Types and frequency of written communication with stakeholders and the impact on outputs. For example mass texts, mailshots, formal letters or emails.
  • K13: Principles of verbal communication. For example over the phone, in a meeting both online and virtual, formal presentations.
  • K14: Approaches to maintaining up-to-date knowledge of existing and evolving tools and trends.
  • K15: Principles of time management and tools used to organise workload to meet deadlines.
  • K16: Information and data retrieval. Required processes to undertake tasks for example compliance, GDPR, retention and deletion.
  • K17: Quality assurance processes and how they impact on the role and organisation.
  • K18: Sources of information. Methods to fact check, use and share information following processes, legislation or policy.
  • K19: Feedback mechanisms. How to receive feedback.
  • K20: The benefits of wellbeing and good working practices.
  • K21: Self-reflection models and techniques.
  • K22: Escalation processes such as security, software, customer service and complaints.
  • K23: Digital footprint. The impact of online activity and how this can make an individual or organisation vulnerable.
  • K24: The benefits of cloud services and platforms.
  • K25: Methods to seek clarification and help to complete assigned tasks within agreed timeframes.

More information on the Standard is available here.

Skills (S) – The practical abilities developed through training and hands-on experience. These are the technical and transferable skills required for the job.

  • S1: Receive, retrieve, process, record and store information and data.
  • S2: Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • S3: Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • S4: Handle and communicate information in line with organisational policies, procedures and security requirements.
  • S5: Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • S6: Plan and review administration tasks allocated by supervisor.
  • S7: Maintain professional relationships with stakeholders.
  • S8: Monitor and report on the use of resources such as materials, equipment and supplies.
  • S9: Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • S10: Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • S11: Use continuing professional development including self-reflection to support current and future training and development needs.
  • S12: Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • S13: Operate within agreed health and safety standards.
  • S14: Use time management tools to meet deadlines.
  • S15: Handle feedback following expected professional etiquette.
  • S16: Maintain wellbeing, accessing organisational support mechanisms if required.
  • S17: Review and check own work.
  • S18: Use cloud services to share documents for use and or collaboration.
  • S19: Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • S20: Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Behaviours (B) – The professional attitudes and values expected in the workplace. These include teamwork, adaptability, problem-solving, and ethical responsibility.

  • B1: Team working to provide support. Collaborate with internal or external stakeholders to help achieve the goals of the organisation.
  • B2: Flexible and responds positively to changing work requirements or environments.
  • B3: Act upon and respond respectfully to feedback. Displaying commitment to personal and professional development.
  • B4: Acts in an ethical manner embracing equity, diversity and inclusion in the workplace.
  • B5: Professional in approach to work and internal or external stakeholders to meet the requirements of the organisation and codes of conduct.
  • B6: Focussed on the importance of delivering a quality service, identifying, meeting or exceeding key performance indicators.
  • B7: Works sustainably ensuring resources are used efficiently and responsibly.
  • B8: Committed to personal wellbeing and an awareness of the support and resources available to help them.

Meet the Trainers

Sarah Pettet- Apprenticeship Trainer

Sarah Pettet

Trainer

Sarah is an experienced apprenticeship trainer and assessor, delivering Business Administration, Associate Project Manager, Customer Service, Team Leading and Management programmes at Levels 2, 3, 4 and 5 across the South East, South West and virtually throughout the UK. She is skilled in delivering Functional Skills support in English, Maths and ICT, while building strong relationships with employers and partner organisations to ensure high quality apprenticeship delivery.

Sarah is passionate about supporting apprentices throughout their learning journey by providing guidance, pastoral care, Mental Health First Aid and wellbeing support. She has experience organising and delivering apprenticeship activity days, supporting learner recruitment and helping employers develop their workforce. A qualified assessor with expertise in Business Administration, Associate Project Management, Customer Service, Team Leading, Direct Training and Support, and Financial Retail, Sarah also holds Internal Quality Assurer (IQA) responsibilities, helping to maintain high standards of assessment and quality assurance.

Frequently Asked Questions

Off-the-job training is a mandatory requirement for all apprenticeships in the UK. It ensures that apprentices develop the Knowledge, Skills, and Behaviours (KSBs) outlined in their apprenticeship standard, beyond their day-to-day work duties.

How Much Off-the-Job Training is Required?
Apprentices must spend the equivalent of 6 hours per week on off-the-job training, which must take place during their normal working hours. This structured learning approach is designed to enhance their professional development and directly relate to their apprenticeship programme.

What Activities Count as Off-the-Job Training?
Off-the-job training can be delivered in various ways, including:
✔ Training sessions with Fareport – workshops, workbooks, online learning, and assignments
✔ Employer-led training – mentoring, job shadowing, and workplace projects
✔ Industry-related learning – attending relevant seminars, courses, or training events

This training can take place at the apprentice’s usual workplace or offsite, but it must always be completed within their normal working hours.

How is Off-the-Job Training Planned?
At Fareport Training, we work closely with employers and apprentices to plan and document off-the-job training within the Training Agreement. This ensures a structured learning journey that aligns with business needs while meeting apprenticeship requirements.

By dedicating time to off-the-job training, apprentices gain valuable knowledge and experience, helping them develop professionally and contribute more effectively to their workplace.

Many successful careers start with an Apprenticeship. On completion, 90% of apprentices stay in employment with 71% staying with the same employer.
They are open to people of any age and can be for either new recruits or your existing staff. Even those with higher qualifications can undertake an apprenticeship where they are gaining substantial new skills and knowledge.

By employing an apprentice, you have certain requirements to meet. You must:
Give them an induction into their role and provide on-the-job training
Allow them to spend at least 6 hours per week on the off-the-job training required for their apprenticeship
Issue a contract of employment and pay at least the Apprenticeship National Minimum Wage. Apprentices who are under 19 and in the first year of their intermediate level or advanced level apprenticeship, must be paid a minimum of £6.40 per hour (tax year 24/25). However many businesses pay more. The Apprenticeship National Minimum Wage increases to £7.55 from April 2025
Provide apprentices with the same benefits as other employees

The minimum hours of employment for an apprentice is 30 hours per week. By exception, where the individuals circumstances or the particular nature of employment in a given sector makes this impossible, then an absolute minimum of 16 hours must be met. In such cases the duration of the apprenticeship should be extended

All apprentices must have an Apprenticeship Agreement between the employer and the apprentice

Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/provider as ready for end-point assessment of their knowledge and practical capabilities. The assessment will be graded and must show the apprentice is fully competent and productive in their occupation. End-point Assessment consists of a work based project and a professional discussion.

Fareport Training is an Ofsted ‘Good’ work-based training provider, delivering apprenticeships and commercial training to employers aiming to enhance their workforce’s skills and qualifications (indeed.com).

Established in 1981, Fareport has a longstanding reputation for high-quality training across various sectors.

Benefits of Partnering with Fareport:

Enhanced Skills and Productivity: Employers have reported that apprenticeships through Fareport help develop relevant skills, improve productivity, and enhance the quality of products or services.

Comprehensive Support: Fareport collaborates closely with employers to design high-quality teaching sessions tailored to business requirements, ensuring that apprentices gain substantial new knowledge, skills, and behaviors applicable to their roles (files.ofsted.gov.uk).

Employee Development and Retention: By investing in apprenticeships, employers can grow their own talent, leading to improved employee morale and loyalty.

Collaborating with Fareport Training enables organisations to effectively upskill their workforce, fostering growth and maintaining a competitive edge in their respective industries.

Yes, Fareport Training operate across all of England. You can undertake your training at your workplace and live online with our trainers.

An apprenticeship in the UK is a paid position that combines practical on-the-job training with academic learning, leading to nationally recognised qualifications. Typically, apprentices spend around 20% of their working hours on classroom, 1-2-1 or individual learning, while the remainder is dedicated to hands-on work experience. This structure allows individuals to earn a salary while gaining valuable skills and credentials in their chosen field. Apprenticeships are for new employees as well as existing employees.

As of November 2025, the UK apprentice minimum wage is £7.55 per hour for apprentices under 19 or in their first year.

Apprentices are entitled to the apprentice rate if they’re either:

  • Aged under 19
  • Aged 19 or over and in the first year of their apprenticeship

Apprentices are entitled to the minimum wage for their age if they both aged 19 or over and have completed the first year of their apprenticeship.

In the UK, apprenticeships offer individuals the opportunity to earn while they learn, with the cost of training largely covered by employers and government funding. Here’s an overview of the financial aspects associated with apprenticeships:

For Apprentices:
Training Costs: Apprentices do not bear the cost of their training or assessment; these expenses are covered by the employer and government funding (UCAS.com).

Wages: Apprentices earn a salary during their training period. The minimum wage for apprentices is £6.40 per hour, applicable to those aged 16 to 18 and those aged 19 or over in their first year. Apprentices aged 19 or over who have completed their first year are entitled to the National Minimum Wage or National Living Wage for their age group (gov.uk).

For Employers:
Training Costs: Employers are responsible for covering the training and assessment costs of apprentices. The extent of this financial responsibility depends on the employer’s size and annual wage bill:

Levy-Paying Employers: Employers with an annual pay bill exceeding £3 million are required to pay the apprenticeship levy, set at 0.5% of their total pay bill. These funds are allocated for apprenticeship training and assessment (ICAEW.com).

Non-Levy-Paying Employers: Employers with an annual pay bill under £3 million contribute 5% towards the cost of apprenticeship training, with the government covering the remaining 95%. For example, if an apprenticeship costs £10,000, the employer would pay £500, and the government would fund £9,500 (simplyacademy.com).

Incentives: Employers may be eligible for additional payments, such as £1,000 for hiring apprentices aged 16 to 18 or those aged 19 to 24 with an Education, Health, and Care Plan (HTP.ac.uk).

Overall, apprenticeships are structured to minimize financial barriers for individuals seeking to develop their skills, while employers benefit from government support to invest in workforce development.

Apprenticeships in the UK offer a multitude of benefits for both individuals and employers.

For Individuals:
Earning While Learning: Apprentices receive a salary during their training, allowing them to gain work experience without incurring student debt (Moneyhelper).
Nationally Recognised Qualifications: Completing an apprenticeship provides credentials that are respected across industries, enhancing employability (MKCollege.ac.uk).
Practical Experience: Apprentices develop hands-on skills in real-world settings, making them valuable assets to employers (Apprenticeships.gov.uk).
Career Advancement: Many apprentices secure permanent positions post-training, with opportunities for further education and career progression (MKCollege.ac.uk).

For Employers:
Cost-Effective Recruitment: Apprenticeships can reduce hiring expenses by developing talent internally (FDMGroup.com).
Enhanced Employee Retention: Investing in apprenticeships often leads to higher staff loyalty and job satisfaction (Apprenticeships.gov.uk).
Addressing Skill Shortages: Tailored training ensures employees possess skills aligned with business needs (FDMGroup.com).
Diversity and Inclusion: Apprenticeships promote a varied workforce, enriching company culture and perspectives (Apprenticeships.gov.uk).

Overall, apprenticeships serve as a strategic approach to workforce development, benefiting both the apprentice and the employer.

Employers in the UK who engage apprentices have specific responsibilities to ensure a successful apprenticeship experience. Key obligations include:

1. Providing On-the-Job Training: Employers must deliver practical training that equips apprentices with the necessary skills and experience for their role. This involves guiding and supervising apprentices in their daily tasks to ensure they develop job-specific competencies (apprenticeships.gov.uk).
2. Facilitating Off-the-Job Training: Apprentices are entitled to spend at least 20% of their working hours on off-the-job training. Employers should collaborate with registered training providers to arrange this training, ensuring it complements the apprentice’s role and contributes to their development (hrprotect.wardhadaway.com).
3. Ensuring a Safe Working Environment: Employers are responsible for providing a safe and suitable workplace, adhering to health and safety regulations to protect apprentices during their training (edn.training).
4. Offering Employment Terms and Conditions: Apprentices should receive a contract of employment that outlines their terms and conditions, including working hours, wages, and holiday entitlements, in line with legal requirements (edn.training).
5. Supporting Apprenticeship Progress: Employers should contribute to the apprentice’s training plan, support their learning needs, and participate in regular progress reviews with the apprentice and training provider, typically at least every 12 weeks (apprenticeships.gov.uk).

By fulfilling these responsibilities, employers play a crucial role in developing skilled professionals and ensuring the success of apprenticeship programs.

At Fareport, we understand the requirement for training to be delivered to those residing in Scotland and Wales and as such, we are able to deliver qualifications in these locations, however, the qualifications cannot be paid for using the funds in your levy account.
The portion of your levy that relates to employees in the devolved nations will be paid directly to these governments and won’t go into your levy account. While this money is likely to be used for Apprenticeships it will not be identified as being for your organisation. The devolved authorities retain the right to continue with their own arrangements.
Where it is not possible to source a training provider in the area for funded programmes, we advise that the qualification is costed for privately; this means that they are included within any training offered and can complete their qualification alongside their colleagues based in England if required. We have worked with several national employers to design an apprenticeship programme that works across the United Kingdom.

Why Learn with Fareport Training?

Established in 1983, we’ve been helping people & businesses grow for over 40 years.

40+ Years’ Experience

Ranked in the top 25% of training providers inspected in England by Ofsted. Trusted by employers, councils & learners alike for over 40 years.

Expert Trainers

Our trainers are highly experienced professionals who bring real subject-based knowledge & skills to every session.

Career Support

We don’t just train you – with some of our courses we help you find work with CV support, interview coaching, and employer connections.

Course Reviews

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No Limits has worked with Fareport for years, and our relationship runs smoothly. They respond quickly to correspondence, and paperwork for enrolling new apprentices is always timely.

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Fareport has been amazing, and all apprentices are happy with their programme. Without the support from Fareport trainers and Jodie, we wouldn’t have reached 50th place in the Top 100 Apprenticeship Employers. Thank you from The YOU Trust.

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Fareport Training is responsive, supportive, and communicative, guiding our employees to success. Their flexibility, consistent coaching, and regular updates to managers set them apart. I highly recommend Fareport to all employers.

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