Healthcare Support Worker Level 2

Candidates should provide high quality and compassionate person-centred care and support based on individual needs and setting. Daily activities for a Healthcare Support Worker will vary according to the workplace and will be determined by the needs of the individuals they are caring for. Healthcare Support Workers will check the overall comfort, wellbeing and progress of individuals in their care.

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Duration: 13-15 months Course Fee Information

Overview

The Healthcare support workers qualification is ideal for those that work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties such as, monitoring an individual’s conditions, checking on their overall progress, comfort and wellbeing. To successfully achieve this qualification you will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during
and/or after those activities in line with their care plan. You will also carry out non-clinical duties. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner.

They support individuals with their daily activities including eating, drinking, washing, dressing or going to the toilet. They carry out clinical activities such as measuring and monitoring blood pressure, temperature or weight, checking wounds or applying dressings. They prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. They will also carry out non-clinical duties such as handling enquiries and signposting or escorting people, keeping records, making beds, tidying the work area, returning or cleaning equipment used during a clinical activity.

Duration:	13-15 months
Standard and Level:	Healthcare Support Worker Level 2 Standard
Entry requirements:	Candidates should already be working as in a clinical role. You will carry out well-defined routine clinical duties such as, monitoring an individual’s conditions, checking on their overall progress, comfort and wellbeing. Candidates must undertake the Enhanced Disclosure and Barring Service check. The Care Certificate must be achieved as part of the Apprenticeship Standard. Employers may also provide additional entry criteria. Learners aged 18 who do not have exemptions will still be required to achieve Level 2 Functional Skills. Learners over 19 will have the option to either opt in or out of Functional Skills training and examinations. For those who choose to opt out, Fareport remains committed to supporting all learners in developing their literacy and numeracy skills by embedding these essential topics within the curriculum and assessments of the apprenticeship. To be eligible for an Apprenticeship you (or the apprentice) must: Be living and working in England Be 16 years old or above Have the legal right to work in the UK Have maintained UK residency for the last 3 years Be employed in a real job; they may be an existing employee or a new hire Work towards achieving an approved apprenticeship standard or framework Work at least 30 hours a week Be able to commit to the apprenticeship and its requirements Not hold a prior qualification at the same or higher level in the same subject area Not undertake or benefit from DfE funding during their apprenticeship programme, including Student Loans. Have apprenticeship training and employment that lasts at least 12 months.
Cost:	Fully funded through the Apprenticeship Levy or 95% government-funded for eligible employers, with minimal contribution required.

Knowledge

Knowledge (K) – The theoretical understanding an apprentice needs to perform their role effectively. This includes industry-specific principles, regulations, and best practices.

K1: The legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
K2: The scope of practice, limitations of own competence and who to ask for support
K3: The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice
K4: The principles of a ‘duty of care’ and ‘safeguarding’, including the signs and types of abuse and ways to reduce the risk of abuse
K5: The signs and symptoms that an individual is in pain, distress or discomfort
K6: The signs and symptoms that an individual’s health and wellbeing is changing and ways to report changes
K7: Techniques and principles to perform basic life support
K8: The physiological states, their normal ranges and the correct tools or equipment used to measure them
K9: The importance of prescribed medication and the limitations of own role in relation to medication
K10: The principles of hydration, nutrition and food safety
K11: The activities of daily living and ways to support individuals in developing and maintaining their independence in carrying out these activities
K12: Local systems to order and manage supplies and stocks
K13: Methods to safely clean and dispose of materials and equipment, including ways to handle hazardous materials and substances
K14: Local systems to manage appointments, including IT and telephone systems, how and where to sign-post individuals
K15: Communication techniques to maximise understanding including for individuals with specific communication needs or wishes
K16: The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs
K17: The principles of health promotion, availability of services to support individuals with lifestyle choices and how referrals can be made if required
K18: Ways to record and store information securely and in line with national and local policy and legislation, including the safe use of technology
K19: The principles and organisational policies for confidentiality, duty of confidence and disclosure
K20: The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of Personal Protective Equipment (PPE)
K21: The health and safety legislation, the principles of safe moving and handling of equipment and other objects and assistance of individuals
K22: The meaning of ‘risk’ in the workplace, ways to identify and raise concerns and own responsibilities in relation to incidents, errors and near misses
K23: The principles of continuing personal development and the local arrangements for appraisal and supervision
K24: The principles of the ‘Care Certificate’
K25: The principles of reflective practice
K26: The principles of ‘quality improvement’
K27: Ways to source evidence to support improvement in the workplace

More information on the Standard is available here.

Skills

Skills (S) – The practical abilities developed through training and hands-on experience. These are the technical and transferable skills required for the job.

S1: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role
S2: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed
S3: Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent
S4: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm
S5: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing
S6: Recognise and respond to changes in individuals’ health and wellbeing
S7: Perform basic life support
S8: Undertake physiological measurements, selecting and using the correct tools or equipment
S9: Assist the registered practitioner in encouraging individuals to take or use their prescribed medication
S10: Promote access to fluids and nutrition in line with an individual’s care plan
S11: Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care
S12: Contribute to the storage of supplies and equipment
S13: Contribute to the cleaning, disinfecting and disposal of materials and equipment
S14: Support others with appointments, enquiries and referrals
S15: Communicate with individuals using techniques designed to facilitate understanding
S16: Recognise and respond to limitations in an individual’s mental capacity
S17: Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices
S18: Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology
S19: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality
S20: Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE)
S21: Move and handle equipment or other items safely and assist individuals
S22: Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace
S23: Participate in appraisal and supervision to support ongoing personal development
S24: Participate in training and development activities including the Care Certificate Standards
S25: Reflect on own practice
S26: Contribute to improvement activities in the workplace, for example collecting and logging data for audit
S27: Use evidence to make suggestions for improving practice

Behaviours

Behaviours (B) – The professional attitudes and values expected in the workplace. These include teamwork, adaptability, problem-solving, and ethical responsibility.

B1: Treat people with dignity
B2: Show respect and empathy for those you work with
B3: Be adaptable, reliable and consistent

Once an apprentice has completed their apprenticeship, they will be ‘signed off’ by their employer/ provider as ready for end-point assessment of their knowledge and practical capabilities. In most cases, the assessment will be graded and must show the apprentice is fully competent and productive in the occupation.

End Point Assessment consists of:

Multiple Choice Test
Observation of Practice
Evidence Portfolio and Interview

My trainer has been understanding when I’ve needed extra support and encouraged me to keep on track.

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Why choose to learn with Fareport Training?

Fareport Training was established in 1981 in order to offer young people a route into work through work based training. In 2014 the business was purchased with support from entrepreneur Theo Paphitis by Natalie Cahill and Marinos Paphitis. Since then we have been building on Fareport’s excellent reputation for high quality training and delivering training and apprenticeships across England. We are proud to offer:

Expert-Led Instruction: Gain insights from industry leaders and seasoned professionals.
Cutting-Edge Curriculum: Stay ahead with the latest trends, tools, and techniques.
Flexible Learning Options: Balance your education with your professional and personal life.

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