Pivotal Homes

Pivotal Homes Apprenticeship Success Story
Lee Britton – Learning & Development Coordinator

What was particularly helpful, was the help from Zoe Little in setting up our company on the Government website, granting us access to Levy funding. This was the first time setting such a thing up for me, and the process was complicated but Zoe’s personability and expertise in this area helped to smooth out any snags by providing me with the guidance required.
– Lee Britton – Learning & Development Coordinator

Tell us briefly about your business and your role.

We are a company that provide housing solutions and commissioned services for homeless people in Bournemouth.

What challenge or goal led you to work with Fareport?

We were seeking a way of retaining staff by helping them develop skills and qualifications during their time with us.

What has been the biggest benefit of the apprenticeship/training for your team?

There has been a shift in culture due to staff being aware that there are training opportunities if they want them. This had previously been a common complaint but now, attitudes toward the company have become markedly more positive.

Can you share one specific example of positive change since working with us?

One staff member that had been seeking roles elsewhere for years, was successful in securing a new job that was a considerable step up for them. They feel that being in the process of completing a Level 5 Management and Operations course was what lent them the extra credentials required.

How would you describe your overall experience in a few words?

The whole process, from initial meetings with Fareport staff, to the delivery of training has been incredible. Alternative assessment methods are provided for those learners whose literacy skills are not their greatest strength, and tutors have been very flexible and creative in meeting the needs of learners around their busy job roles. They even facilitated a transfer for one candidate that gained a job elsewhere mid-course, so they were able to continue studying at the new company.