Selfridges apprenticeships

 Southampton City Council Apprenticeship Case Study  Fareport’s contract with Southampton City Council initially included:  Business and Professional Administration Level 4 (framework) Learning and Development Practitioner Level 3 Adult Care Worker Level 2 Lead Adult Care Worker Level 3 Commercial Procurement and Supply Level 4 Digital Marketer Level 3 Marketing Executive Level 4 Marketing Executive Level 6  After successfully working with the council for a year, and very positive feedback on our training and partnership working, we were asked to trial additional standards. Our success with these trials means that SCC awarded us these additional qualifications from April 2020:  Team Leader / Supervisor Level 3 Business Administrator Level 3 Operations / Departmental Manager Level 5 Associate Project Manager Level 4 Customer Service Practitioner Level 2 Customer Service Specialist Level 3 HR Consultant/ Partner Level 5 Learning and Development Consultant/ Business Partner Level 5 HR Support Level 3 School Business Professional Level 4 Leader in Adult Care Level 5 Retailer Level 2 Retail Team Leader Level 3 Retail Manager Level 4  We have a very positive relationship with Southampton City Council, with 29 learners onboarding in 10 months of the relationship. They have also recommended us to other Councils and continued to roll out new cohorts and programmes. 

Lessons Learnt 

We introduced workshops at Southampton City Council for L2 and L3 learners and received very positive feedback. During Covid we set these up remotely. 
We form very close partnerships with our counterparts in L&D or HR to ensure the best programme design, to share two-way feedback and resolve issues quickly 
We take time upfront to understand each council’s priorities and unique culture so that we can deliver a programme that meets their needs. 
Understanding of the structures, systems and protocols within local authorities, especially sign off protocols 
Understanding Council equality policies and how they are driven internally 
Understanding of Governance and decision making within Councils and time constraints that this can entail 
We have honest and open conversations with all parties to ensure they understand the commitment involved including the requirement for 20% off the job training. We hold briefing sessions with line managers and mentors. 
Guidance and support provided to mentors and managers to help them understand how they can support apprentices during their time on programme 

Find out more  

Westfield House 
PO16 0DH 
01329 825805 
For Learners / Apprentices - 
Opening hours 
Monday - Friday: 8am - 4pm 


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