Discover everything you need to know below — from key insights to helpful tips that make a difference.
Signs Your Business Needs to Invest in Staff Training
Your staff turnover is significantly higher than your competitors
It is very rare that an employee will move to pastures new because of pay alone. A recent LinkedIn survey showed that a whopping 41% of people quit their jobs because of poor leadership. Yet, businesses still seem not to be investing in developing strong leaders for their organisation.
With dictatorial management styles being a thing of the past, it is crucial that leaders, whether they are experienced or not, are trained in new ways of working. They should be able to support their team members in a variety of areas while flying the flag for the business.
Having well-trained, supportive leaders who can align their team’s values with those of the business will certainly help reduce attrition rates.
Find out more about management apprenticeships.
You receive the same types of questions repeatedly from customers
Are customers consistently giving you a hard time about the services they receive? Are they asking repeated questions about products and services? If so, a lack of staff training could be to blame. If customers regularly ask similar questions, it’s more than likely that your staff have not been trained well enough to effectively communicate information with them.
The quality of work is declining
Have you noticed that the quality of work being produced is falling short of expectations? Has a once highly motivated team become sluggish and inefficient? This could be due to a lack of training opportunities.
“But I spent thousands on training programmes just a few years ago,” we hear you say — and that’s great, but training should be regular and consistent to ensure it is embedded in day-to-day operations.
Without ongoing training, most people will quickly forget the techniques they learnt during a one-day course and fail to implement them effectively. Apprenticeship programmes focus on developing, embedding and improving skills over more than a year.
You seem to be hiring regularly but there is no visible increase in productive output
You had 20 similar-sized clients last year with 2 people managing those accounts; this year you have 25 clients and 10 people managing the accounts? Sound familiar?
If one member of staff is incorrectly trained and responsible for training others, it leads to a snowball effect. New staff are trained incorrectly, require more time to complete tasks, and this creates a demand for even more staff.
Making sure teams are trained properly in time management, products and services, and communication are just some of the key ways to see increased productivity.
Your projects continuously run over schedule
Do project deadlines come and go regularly without completion in sight? If so, ask yourself — are your teams trained sufficiently to manage the workload?
If this is a recurring issue for straightforward projects, investing in training could make a real difference. The right project management training programme will offer various methods to help your teams improve efficiency, productivity, and, ultimately, profitability.
If any of these scenarios sound familiar, then investing in training could be the answer. And if you are an Apprenticeship Levy payer, you will be able to utilise your funding to help.
If you’re looking for advice and guidance on how to make the most of your levy funds, we’d be happy to help.
Fareport has supported over 100 employers with their levy since it was introduced last May — so why not get in touch?