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Angie Wearne
Progress from entry to employment (E2E) to college
Angie joined Fareport Training in January 2007 after having attended college to discover that this wasn’t right for her. Angie visited her local Connexions office and was told about Fareport and how the e2e programme might work for her. Angie had decided that she would like to study towards and become a nurse in the future, discussing this with staff in the training room.
Upon joining the training room Angie’s timekeeping and attendance was poor for the first few months and this affected her completing targets on time. Angie’s assessors at Fareport worked with Angie to try and improve her commitment and motivation. Angie built a rapport with staff and gradually her attendance improved and as a result she started to meet qualification targets. Angie agreed with her assessor; Evelyn, that she should improve her literacy and numeracy qualifications and Angie started to work towards Key Skill qualifications in these.
Chantelle Whittaker
Apprenticeship Success Story
Chantelle started her Business Administration Apprenticeship this autumn with Fareport Training.
Chantelle comments, “After I realised I wasn’t able to apply for an apprenticeship in elderly care because of my age so I contacted my careers adviser at College. She introduced me to the training provider Fareport, and suggested I contacted them to see what other apprenticeship opportunities were available in the area. As well as gaining work experience within the care sector I had also had some experience working in a charity shop, so had an idea that I wanted to do something around customer service. I sent my CV to Fareport, and was immediately invited for an interview for the Business Administrators Assistant’s post within Fareport. I was good at ICT at school and college, and I can type fast so when I was offered the position my friends encouraged me to go for it – so I did!”
“This apprenticeship has given me the opportunity to progress. I am disappointed that I couldn’t train in elderly care, but instead of doing nothing I decided to do this apprenticeship so that I am still learning. After my apprenticeship I might return to a career in care – but if I don’t then I will still have my business admin qualification. I would encourage anyone who is considering an apprenticeship to go on a work placement first – this will help you decide if you like the area of work before committing to full time training.”
Zoe Gonella
Progression through E2E and long term work placement
Zoe joined Fareport Training as a 14+ learner due to attendance and behaviour issues at her previous school. Zoe’s attendance and behaviour improved during her time with us in Year 11 and she left achieving a Key Skill qualification. Zoe returned to Fareport Training after officially leaving school to join our Entry to Employment (E2E) programme as she recognised that the flexible approach we could offer suited her learning style. Zoe was also keen to do some work experience as she had not had a job before.
Zoe has worked hard with her assessor; Evelyn Young to complete more qualifications since re-joining us.
Evelyn and Zoe, along with Rachel Lawrence, Fareport Training’s Work Placement Co ordinator discussed work placement opportunities, reflecting upon Zoe’s strengths and current abilities. Rachel then approached Pampurred Pets in Gosport enquiring as to whether they would be able to offer any work experience. On the 4th March 2008 Zoe started a work taster with Pampurred Pets, working with them two days each week and remaining in Fareport Training for the other two days continuing to work towards qualifications.
Throughout her time at Pampurred Pets Rachel has been to visit Zoe once every two weeks, conducting a review with both Zoe and her employer, ensuring that all parties are happy and addressing any issues which arose.
Zoe now attends 4 days a week on placement with Pampurred Pets, and is employed for one day a week.
Zoe had the following to say about her time with Fareport Training and Pampurred Pets;
“Since I started at Pampurred Pets I have completely changed my attitude towards everything. I am not shy anymore and I am confident in talking to people I don’t know. Carly and Gareth have supported me through the 6 months I have been there and helped me a lot when I have had personal difficulties.
Rachel and Evelyn have come to visit me in work time and their own time to see if I am ok. They have supported me to work towards my Customer Service NVQ Level 1. I have also completed a Pampurred Pets introduction work book which includes health and safety and products sold in store.
Rachel has supported me in completing an application form for a part time job at Pampurred Pets and I am now employed.
I feel more focused in my career path and understand more about commitment and respect.”
Will Garrett
Customer Service NVQ level 2
Will has been working for Morrisons, Horndean for almost 6 years now and during the summer of 2008 started working towards a level 2 NVQ in Customer Services.
Will has Aspergers Syndrome which is within the Autism Spectrum disorder distinguished by a pattern of symptoms rather than just one. Aspergers characteristics can include difficulty with social interaction skills, some physical clumsiness and a fascination in specific subjects. Will comments that he finds it hard to remember sometimes, especially when he is given instructions or too much information at once.
Will enjoys his job at Morrisons a great deal but through talking to his family and particularly his mother, decided that he would like to work towards a qualification within the workplace. As Will has been successfully employed for so many years he wanted to prove to himself and his employers all of the skills and knowledge he has gained. Mrs Garrett, Will’s mother came across an advertisement for Fareport Training in her local newspaper and upon seeing that we offer qualifications in Customer Service she contacted us directly to find out more.
Mrs Garrett and Will decided that completing an NVQ would suit Will as he would be able to prove his work-place competency and could agree personalised and individual targets with his assessor; Shirley Cherry. Shirley worked closely with both Mrs Garrett and Will to discuss the NVQ level 2 in Customer Service that Will would work towards, explaining the benefits to Will. When setting Will targets Shirley agreed that she would do this both verbally and in written form, using bullet points as Will finds these easier to understand.
Upon speaking to Will about his qualification and work he made the following comments;
“Having an NVQ is an extra qualification and it will show that I can talk to customers and help them when they need it. I have got some GCSE’s already but this is more about doing my job. Having a qualification like this will help me to get a better job at Morrisons in the future as well.
Before I started working at Morrisons I had a few other jobs as a surveyor’s assistant, voluntary work at Queen Elizabeth Country Park and I went to college as well. I really like working at Morrisons because I enjoy helping elderly and disabled people around the store. A lot of customers ask for me by name when they come in to do their shopping and this makes me feel good.”
Shirley, Will’s assessor from Fareport Training has been impressed and proud of Will’s progress towards his qualification so far commenting;
“Will has shown that he has excellent Customer Service skills which exist within him naturally. Whenever I visit Will in the workplace it is evident that the customers and staff alike respect him and enjoy his company.”
Will has been given additional hours and responsibilities within the store as his confidence grows.Keep checking this page to see how Will progresses with his NVQ.
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